POLICIES

RENTAL POLICIES

The customer hereby rents bicycles from BIGniaga WHEELS RENTAL, subject to all terms and conditions of this agreement:

1.  BIGniaga WHEELS RENTAL rents bikes only prior booking. Rental day period starts at 10:00 h and ends at 20:00 h. Overnight rentals can be agreed with BWR.

2. The rented equipment will be delivered and collected to/from the customer's hotel or accomodation or any other place pleviously appointed. Delivery and pick-up of bicycles can be requested for the following STATES : KUALA LUMPUR, SELANGOR, NEGERI SEMBILAN, MELAKA, JOHOR

3. The bicycles will be delivered and picked up on the day and time according to the booking or rental agreement. Customer delays, both on delivery and pick up of vehicles, without notifying BWR, will result in an additional charge of MYR 10 if delivery & pick up service must be re-programmed plus the corresponding extra hour /fraction of hour rental rate.

4. At the end of the rental period the customer must return the vehecles to a BWR representative, identified with the original rental contract form,  and should never  leave the Vehicles to the hotel attendants, to any other person or at any place without prevoiusly notifying BWR about the situation. Failure to do so will leave the customer liable for damage, loose or theft of the rented vehicles and booking deposit will be forfeited .

RESERVATION, PAYMENT, DEPOSIT AND CANCELLATION

5.Vehicle reservations must be done with enough anticipation in order for BWR  to confirm availability. But, if the customer needs a bike on the same day he/she may call +60199056991 to check for availability. The customer can also reserve a vehicle email at bigniaga@gmail.com.When reserving with more than a week anticipation the customer must RECONFIRM the order at least 72 hours before the programed delivery time. Confirmations  require a 50% advance payment deposit.
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6. Method of payment: cash or credit card (if previously requested), at the delivery of the vehicle for the complete rental period reserved.

7.The customer signing the rental contract must be over 18 years old. Underaged customers must be accompanied by an adult.

8. On delivery of the vehicle the customer must read, accept and sign the rental agreement. The customer will be asked his/her credit card details as a guarantee deposit for the rented equipment. At the end of the rental period, the customer accepts a charge for any missing or broken items at market prices and will be deducted from booking deposit. If the customer prefers not to leave his/her credit card details, BWR will accept a cash deposit and the amount will be fixed when signing the rental contract. Proper ID( passport, driving licence or National Identity Card for EU-Citizens) is not acceptable as a deposit. The deposit will be refunded if the rented equipment is returned in the same conditions it was procured. If the missing or broken items exceed the deposit amount, the customer must settle the balance.

9. Cancellation of reservations without charge are only admitted 24 h before the programed delivery time, and half of the booking deposit is refunded. Cancellations after this time or at the moment of delivery will be fully charged according to the customer's reservation. Rental confirmation deposits are non-refundable.

10. No refund will be made for early return of the vehicle.

RENTAL EQUIPMENT

11. The rented vehicle and equipment may only be used by the designated customer and the members of his/her party as mentioned in the Rental Contract.

12. The customer is obliged to take good care of the rented equipment and to protect it from damage, loss or theft. In case of damage, loss or theft of the bicycle/s, components or any of its parts, BWR will charge the customer the full cost of the missing items at market prices.

13. The customer is obliged to lock the vehicle properly at all times when unattended, passing the lock through the frame and attaching the bike(s) to something fixed to the ground like a post or fence, if allowed, or else, a vehicle parking. It is highly recommended to keep the vehicle secured at all times specially during over-night rentals.

LIMITATION OF LIABILITY

14. BWR has procured itself with proper third party liability insurance coverage of the vehicle rental activity.

15. The customer is responsible for adequate personal insurance coverage for risks that may occur during the rental period. BWR is not liable for any claims for body injury or harm, accidents, damage caused to third person property or loss of personal belonging  caused by weather, sickness, or any other causes whatsoever beyond the control of BWR.

16. The customer and his/her group must respect Malaysia traffic regulations. Any ticket or fine due to incorrect use of the vehicle will be completely asumed by the customer
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17. The information the customer provides is protected.

18. Exclusive place of jurisdiction shall be Malaysia. This contract shall be governed by Malaysia. law.